2008 Group Tour Policy/Rules (v.4.08)
Kangaroo Conservation
Center
222 Bailey-Waters Road ,
Dawsonville , GA 30534
Phone: 706-265-6100 Fax:
706-265-6261
www.kangaroocenter.com email:
tours@kangaroocenter.com
·
Everyone in a group
(minimum paid number 20) gets one rate (Students, Teachers, Chaperones,
Seniors).
·
Each group is awarded 2
complimentary admissions (these may be assigned to a leader or a bus driver).
·
Include these 2
complimentary admissions in your total head count.
(For example, with 20 paid
admissions, you will be allowed 2 more complimentary admissions = 22 total head
count.)
·
School groups must have a
minimum of 1 chaperone per 12 children.
·
All children must be at
least 6 years old.
Leader:
Please read and familiarize yourself and all your group participants with this
2008 Tour Group Policy/Rules (2 pages).
These
pertain to your visit and require compliance by all visitors (leaders and
participants).
Groups with 20 - 90 people get an admission rate of $22.00 per
person (plus tax)
Should your
group numbers fall beneath the minimum number of 20, your per person rate will
revert to the individual Adult, Senior and child rates* (plus tax).
Groups over 90 people
get an admission rate of $20.00 per person (plus tax)
Should your
group numbers fall to between 20 and 90, your per person rate will revert to
$22.00 (plus tax).
Group tours are scheduled Tuesdays
thru Fridays.
·
Senior Groups are encouraged to book tours on Tuesdays
(North Georgia Premium Outlets may offer a Senior shopping discount on Tuesdays
– Please verify with the Outlet Mall Management).
Please note: There is limited availability on any day.
Reservations are only “held” by our receipt of a contract signed by an
authorized person representing the group, along with payment of the required
deposit. Tour space is only “confirmed” by receipt of the final payment.
KCC’s tour policy and contract will be enforced as written, no exceptions.
KCC is not responsible for reminding Group Leaders of contract
details, such as return of signed contract, deposit payment or
final head count and payment.
Groups from 20-90 people (For groups of more than 90,
please call to discuss details): Group leaders will
be provided with a copy of our 2008 Group Tour Policy/Rules via e-mail, fax, or
mail, along with a reservation contract, which must be signed and returned with
a $250.00 deposit within 7 calendar days of receipt. The deposit payment may be
made by credit card, company check, certified bank check or money order, but a
valid credit card number is required to be supplied at the same time. No
later than 5 p.m. 28 calendar days (4 weeks) before the scheduled tour date,
the final head count in writing and the payment of the final balance of
the group tour fee is required. It may be paid by credit card, a company
check, certified bank check or money order, but if the final balance is not
received by the due date, it will be charged to the credit card number
supplied. For reservations made 28 calendar days (4 weeks) or less before
the scheduled tour date, payment in full will be required at time of booking
using a valid credit card. Personal checks will be accepted for payments if
made greater than 28 calendar days before the scheduled tour date; if any
personal or company check is returned for insufficient funds, the outstanding
tour fee balance will be charged to the credit card supplied at the time of
booking, along with a bank fee of $50.00 per refused check. The attending group
leader’s name and cell phone number is required to be given to KCC at
the due date of the final balance. If this changes, we must be notified
immediately. Groups arriving on their
tour date with more people than allotted in the exact head count will not be
guaranteed space, nor will any refunds be given if groups show up with less
than the exact head count given in writing the 28th day preceding
the tour date. For groups scheduling multiple tours on same or different days,
there is a $250.00 deposit per tour. Changes to the signed
contract, including to the tour date and time, will result in a $25.00
processing fee charged to the credit card on file, per change.
Group Tour
Rules:
Cancellation
policy: Cancellations made
no later than
Tax Exemption – If a group
claims tax-exempt status, a copy of the tax-exempt certificate must be
supplied in writing (via fax or e-mail) to KCC, within 24 hours of the initial
request for a tour date. No tour contract will be written until the certificate
is received by KCC. No tax refunds will be allowed after the contract is
signed.
These rules are
written for the benefit of our visitors and for the safety and care of our
animal collection. Thank you for your compliance.
ARRIVAL TIME
Arrive a minimum of 30 minutes before the scheduled
start time of your tour; this will allow time for restroom use, etc. Late
arrivals can result in your group missing part(s) of the tour. Tour times are
scheduled on U.S. Eastern Time; please remember this if you are arriving from a
different time zone. There is no refund for arriving late, leaving a tour
early, or for missed parts of the tour. Please follow the directions from our
website www.kangaroocenter.com or
call our office at
Please DO NOT rely on directions from other sources.
ACTIVITY LEVEL:
Visitors
must be mobile to fully participate in all aspects of the tour. Participants
should be able to walk 1/4-mile minimum. To fully view all exhibits, walking
one mile plus is required, as the terrain is hilly and some paths are
mulched/unpaved. Any tour participants requiring special care/needs must be
noted on the tour contract, and such participants are required to sign a
liability waiver. The KangaRanger truck can accommodate one wheelchair per tour
with advanced notice. Participants using wheelchairs, walkers, canes and or
needing assistance in walking/moving or with other special health needs must be
accompanied by an able person from within their group who will assist them as needed
at all times on KCC property.
RAIN/WEATHER POLICY:
The Tour will be held regardless of weather, excepting
severe weather. In the event of inclement weather, KCC staff reserve the right
to cancel a tour at any time. Please
note that weather can be unpredictable, but generally it will be warm in the
summer and cool in early spring and
fall. This is an outdoor adventure; please keep this in mind when making
reservations for your particular group, and advise all tour participants to
dress appropriately. Visitors should wear sturdy enclosed walking shoes.
Umbrellas are not allowed on the tour truck for safety reasons.
EDUCATORS, CHAPERONES, GUEST BEHAVIOR
We require one chaperone for every twelve
students. Students of all ages must be
accompanied by a chaperone at all times.
Chaperones and Educators are responsible for the conduct of the
students. KCC staff reserve the right
to ask anyone who is disorderly in any group to leave the property. If this occurs, refunds will not be given. If damage, theft, physical harm, and/or
death occurs to any KCC visitor/ physical property/animals/staff members
resulting from action of any participants in a group, the legal representative
of that group will be held responsible for legal and financial renumeration. We do not allow running, loud
noises/yelling, horseplay, littering, or feeding of animals at our Center.
PHOTOGRAPHY/VIDEO
Visitors are encouraged to bring photo and video cameras to
the center. All photography/videography
is allowed as long as it will not be used for commercial purposes.
Disposable cameras are available for sale in the Aussie Outpost. By entering
KCC property, all visitors agree to the use of their image/vehicle/personal
property for any purposes deemed suitable by KCC in the use of advertising the
Center.
“AUSSIE OUTPOST” (Giftshop)
We offer a wide variety of unique souvenirs and Australian
gift items. For school groups, we normally suggest that children bring $20 with
them for the “Aussie Outpost.” This
will allow enough to buy our most demanded gift items, such as a boomerang or a
medium sized plush animal. If funds are
limited, we also offer gift items below $10. We are required to add sales tax.
Please visit our online store to see a variety of items offered with their
prices shown, excluding sales tax (www.kangaroocenter.com). To offer the best shopping experience we ask
that all students be accompanied in the Aussie Outpost by a chaperone. We suggest that no more than 20 students are
in the Aussie Outpost shopping at one time.
After each student makes a purchase, we ask that they exit the Aussie
Outpost. If time does not permit a
visit in our “Aussie Outpost,” please contact us about prepaid gift kits for
each of your students. These can be
offered to each child when they leave the facility.
DEPARTURE TIME
Generally our guided tours last approximately 70-90 minutes,
however you should plan on spending 2 to 3 hours total at our center to fully enjoy
all our exhibits. You are welcome to
stay longer than the recommended 2 to 3 hours.
Also, if you plan on having a picnic lunch at our facility, please allot
enough extra time so that it will not interfere with the tour and experiences
available at our Center. We do offer a
selection of snacks (including ice cream, soft pretzels, fresh popcorn,
cookies, drinks) in our “Aussie Outpost.” If you wish to have a meal catered
(such as box lunches), this needs to be arranged at the time of your initial
tour booking. Payments, for options such as box lunches, will be due and
payable at the same date as the final head count and final balance due date.
The
accompanying group reservation contract must be signed and dated by a legal
authorized representative of the group, indicating acceptance of and agreement
with all terms of this 2008 KCC Tour Group Policy/Rules. This document is
current and binding.
Thank you for choosing to
visit
We know you will enjoy “